Twilio flex ui actions Flex UI 2. In 2. Get help now from our support team, or lean on the wisdom of the crowd by visiting Twilio's Stack Overflow Collective or browsing the Twilio tag on Stack Overflow. These tools provide some guardrails for your state management, helping you set up boilerplate code with better defaults. x) Flex UI API Reference. 8. x and channels that use Programmable Chat and Proxy. Actions; Components / Programmable This is the list of icons available in Flex UI. Either this or sid property is required Name Type Attributes Description; name "CancelTransfer" payload: Actions. Name of the action to register. Overview Set up and use Webchat 2. ChatActionPayload | Actions. whether to isolate Flex routing from other routing. Analytics As TaskRouter works, it generates a stream of valuable events and statistics about agent activity, task volume, and more. selectionStart: number <optional> Represents the cursor position or the selection start position in the message Home. Use NotificationBar for icons and actions, and enable browser notifications. x themes, branding and styling Flex Plugin Library Use Twilio Paste with a Flex Plugin The Flex UI is constantly emitting event data that describes how the user is interacting with the Flex UI. You can route tasks based on their channels, and render the channel to the Agent in the Flex UI. Documentation generated by JSDoc 3. The Plugin docs will explain the development environment, and help set you up to take advantage of the Flex UI's programmability. With the Flex UI Actions Framework, you can manually invoke certain actions such as completing tasks, transferring tasks, holding a current call, and many more. Oct 10, 2022 · I need to perform an action in my twilio flex plugin after the ui is fully loaded. The Flex UI is constantly emitting event data that describes how the user is interacting with the Flex UI. disableShortcuts() Flex's icons are available for use in customisations. StartOutboundCallPayload. x themes, branding and styling Flex Plugin Library Use Twilio Paste with a Flex Plugin Properties: name: "StartOutboundCall"; payload: Actions. AgentDesktopView The Flex UI is constantly emitting event data that describes how the user is interacting with the Flex UI. 0) Building with Chat Attachments (Webchat 2. Actions; Components / Programmable Components. available-icons Example import { Manager } from "@twilio/flex-ui"; const manager = Manager. Jun 23, 2020 · Title. If you have done programmatic customizations to Flex UI or Flex WebChat UI, you will need to make sure that your custom code is updated to support these changes. ChatActionInputTextPayload: channelSid: string <optional> Unique identifier of the channel. AgentDesktopView; Badge; CallCanvas; CallCanvasActions Twilio Flex Developer This guide is for Flex UI 1. Hang up a voice call by invoking the "HangupCall" action. available-icons; Actions Namespaces. I could not find this in the flex docs, can someone help me? My idea here is to choose which activity to show to the worker based on the worker attributes, so i need the account menu to be completely loaded to remove some items after that. Actions notification action when Flex Insights login fails label in the runtime login view for the link that leads to Twilio Actions. WorkerActionPayload | Actions. Video At the end of this Quickstart, you'll know how to develop a Flex plugin, test it locally, and upload your changes to a Twilio-hosted Flex instance. 6. This click event triggers a postMessage() call that communicates with Flex through an iframe: Overview UI and Plugins Flex UI 2. A contact_uri must exist in the Worker's attri Overview Set up and use Webchat 2. As you write Plugins, the ActionsManager allows you to harness these events and define your own logic to describe how you want the Flex UI, CRM Data, or any other data, to change. We all do sometimes; code is hard. Title. selectionStart: number <optional> Represents the cursor position or the selection start position in the message The SendMessage action will validate the character limit and fail the action if the limit is reached. Search results ×. Makes Flex to use memory router. 0) Home. disableBrowserVoice: boolean <optional> whether to disable Twilio Voice SDK instantiation: rejectPendingReservations: boolean <optional> whether to reject all pending reservations if user goes to an offline activity: warmTransfers: Object <optional> Warm The Flex UI is constantly emitting event data that describes how the user is interacting with the Flex UI. payloadUpdateFunction: ActionsManager. Video Title. x themes, branding and styling Flex Plugin Library Use Twilio Paste with a Flex Plugin Dec 9, 2020 · Title. 0 is now available. Type: PayloadAction Delete messages and add action hooks for message filtering in Flex UI 1. To navigate through the different views, you can click on the icons on the left side of the Flex UI. destination: string - destination phone number to make outbound call. Actions Actions Namespaces. TaskRouter in turn routes the preview dialing tasks to the available agents on the queue(s) you've selected for your outbound campaign. As you write Plugins, the Actions Framework allows you to harness these events and define your own logic to describe how you want the Flex UI, CRM Data, or any other data, to change. channel: ChannelState <optional> Represents a remote chat channel. Actions to communicate between iframe elements. KeyboardShortcutManager. Actions. AgentDesktopView; Badge; CallCanvas; CallCanvasActions Currently, the Flex UI uses the Programmable Chat SDK to handle messaging channels. remapShortcut() Flex. Nov 16, 2020 · Flex UI API Reference. Home Twilio Flex UI. An action creator of type `T` that requires a payload of type P. 0 Enhancements Flex UI Requirements Overview of Flex UI programmability options Override Flex UI 2. Either this or sid property is required Enhancements in Flex UI 2. 3 on Mon Nov 16 2020 04:21:08 GMT-0800 (Pacific Standard Time) Flex UI API Reference. Flex UI constantly emits asynchronous events and event payloads that describe how the user is interacting with the platform. ; queueSid?: string - queue sid to assign for the task, if undefined it picks the default from service configuration. x, we want to create a virtual bridge to also export Chat SDK-compatible constructs. Plugins have access to all of the frontend APIs: adding and replacing components, using the Actions Framework, triggering notifications, and more. 0) Get or set strings / templates for Flex. deleteShortcuts() Flex. TransferTaskPayload: task: ITask <optional> targeted task object. Flex can consume this Task data as the basis for workforce management in your contact center with Flex Insights. invokeAction("HistoryGoForward"); # static HistoryPush Add a history entry, leading to view change or redirect Flex UI 2. We recommend using single Redux store, either let Flex UI create its own store or pass a custom store using Manager. Example import { FlexReducer, applyFlexMiddleware} from "@twilio/flex-ui"; const reducers = combineReducers({ flex: FlexReducer, myApp: myAppReducer // application The Flex UI is constantly emitting event data that describes how the user is interacting with the Flex UI. x: The User Controls component was split out into two components: user-controls now just refers to the little profile pic widget which opens up a popover with the Logout button, and activity displays the current activity and drops down to allow for selecting a different activity. This release includes the public beta release of a new Teams view that enables you to organize agents into teams, allowing supervisors to view, filter, and interact with their agents more efficiently. Home. To ease migration of plugins from Flex UI 1. For more information about these views, you can check out the article Core Concepts Overview Set up and use Webchat 2. Either this or sid property is required Overview UI and Plugins Flex UI 2. AgentDesktopView When you're managing custom components in the Flex UI, you'll likely want to use data from Flex to render your component. This click event triggers a postMessage() call that communicates with Flex through an iframe: to communicate between iframe elements. 0 Configuration Theming, Styling, and Branding Components Localization and UI templating (Webchat 2. create() API The Flex UI is constantly emitting event data that describes how the user is interacting with the Flex UI. Flex UI API Reference. Differently from the latter, if there isn't a voice call to hang up, proceeds to invoke the "CompleteTask" or "WrapupTask Actions Namespaces. 0 includes the Redux Toolkit and some new APIs for managing your internal state. x, the Flex UI uses the Conversations SDK to replicate this functionality. 10. Properties: name: "StartOutboundCall"; payload: Actions. An action creator of type `T` that takes no payload. The Flex UI documentation will provide you with the programming interfaces and best practices you need to augment the Flex UI. disableBrowserVoice: boolean <optional> whether to disable Twilio Voice SDK instantiation: rejectPendingReservations: boolean <optional> whether to reject all pending reservations if user goes to an offline activity: warmTransfers: Object <optional> Warm Title. Dequeue the Reservation to the Worker. addListener("chatChannelJoining", => {}); # static . 13 and 1. getInstance(); manager. PayloadUpdateFunction <optional> A function to update the payload. Actions notification action when Flex Insights login fails label in the runtime login view for the link that leads to Twilio whether to isolate Flex routing from other routing. ActionFunction: A function to execute when the action is invoked. Differently from the latter, if there isn't a voice call to hang up, proceeds to invoke the "CompleteTask" or "WrapupTask" actions, depending on the task status and the taskChannel capabilities. Tutorials. Example: Properties: name: "StartOutboundCall"; payload: Actions. AgentDesktopView; Badge; CallCanvas; CallCanvasActions Key Condition Type Align Description; hold: Visible only is it's a custom call task: React component: Container for hold/unhold call button: toggleMute: React component Overview UI and Plugins Flex UI 2. The Flex UI uses the react-router, react-router-redux and history libraries for client-side routing. You can access it under the user menu on the top right of the Flex UI. 0 Overview Flex Manager Flex UI Configuration Localization and UI Templating Theming, Branding, and Styling Flex UI Icons Flex UI Components Actions Framework Notifications Framework Task Channel Definitions Solutions Library (Flex UI 1. task} call={context. Actions Namespaces. You can use these to easily create visually consistent buttons in the Flex header or side navigation panel. import { Actions } from "@twilio/flex-ui"; Actions. AgentDesktopView; Badge; CallCanvas; CallCanvasActions Home. events. Get help now from oursupport team, or lean on the wisdom of the crowd by visiting Twilio's Stack Overflow Collective or browsing the Twilio tag on Stack Overflow. 0) Actions Cookies and the Web Storage API (Webchat 2. x) This guide contains a list of the breaking changes introduced between version 0. 0) Enable Chat Attachments (Webchat 2. 0 of Flex UI. Jun 30, 2024 · This solution leverages the Flex Preview Dialer plugin which uses Twilio Functions and the Actions Framework StartOutboundCall action to create tasks in Twilio TaskRouter. There are four main views in the built-in Flex UI: Admin Dashboard; Agent Desktop View; Teams View; Queues View; This section outlines each view and its purpose. The flow might look like this: An agent clicks a UI element to start a call. 0; @twilio/flex-webchat-ui@0. A library of composable components for creating an extendable and customizable user interface for Twilio Flex cloud-based contact center application platform Instantiating and consuming @twilio/flex-ui. 0 Manage and customize notifications through Flex UI's client-side API. Consumer> {(context) => ( <MyComponent task={context. @twilio/flex-webchat-ui@1. 0) Using Pre-Engagement Form Data and Context (Webchat 2. call} /> )} </TaskContext Dequeue the Reservation to the Worker. addShortcuts() Flex. . You can utilize the postMessage() to help Flex understand that something was clicked in your CRM and establish an outbound call. x) Hang up a voice call by invoking the "HangupCall" action. AgentDesktopView; Badge; CallCanvas; CallCanvasActions 1. Once you've seen basic changes you can make with React, you can start to make more extensive modifications to your contact center instance. A contact_uri must exist in the Worker's attri Example import { TaskContext } from "@twilio/flex-ui"; <TaskContext. For example, you might want your component to display information about the agent's active Task, or your component to inherit color and styling from the Flex Theme configuration instead of setting up unique branding for every component. Add or updates existing ones. x to 2. AgentDesktopView Actions Namespaces. This will perform telephony to dequeue a Task that was enqueued using the Enqueue TwiML verb. The Plugin docs will explain the development environment and help set you up to take advantage of the Flex UI's programmability. You can make customizations to the default shortcuts using the following Flex API functions: Flex. 0. action: ActionsManager. AgentDesktopView; Badge; CallCanvas; CallCanvasActions Flex Plugins are the recommended way of customizing the Flex UI. 0) Customizing Chat Attachment Behavior (Webchat 2. x. You can auto-accept the task using the Flex Actions Actions Namespaces. AgentDesktopView; Badge; CallCanvas; CallCanvasActions If you're building with the Flex UI, chances are you're also using Flex Plugins. While you can add, replace or remove components to the Flex UI, you may find that workers need an entirely separate page to effectively get their work done in the Flex UI. Name Icon; Accept Twilio: Created with Sketch. Get help now from oursupport team, or lean on the wisdom of the crowd by visiting Twilio's Community Forums or browsing the browsing the Twilio tag on Stack Overflow. AgentDesktopView; Badge; CallCanvas; CallCanvasActions The Flex UI is constantly emitting event data that describes how the user is interacting with the Flex UI. body: string: Content of the message. Thank you. Members. Name Type Attributes Description; name "CancelTransfer" payload: Actions. Either this or sid property is required Name of the action to register. available-icons; Interfaces. 1. Flex allows you to create these views and route workers to them. Get help now from our support team, or lean on the wisdom of the crowd by visiting Twilio's Community Forums or browsing the browsing the Twilio tag on Stack Overflow. If you're building with the Flex UI, chances are you're also using Flex Plugins. qtoqg ggdvky soyvjbel aygmy klsvyf gqkw bikrbh zduepkhs usi amvb ryknn gnimm pwdyi wmah hdf