Microsoft authenticator not sending notifications new phone. Phone number is also correct.


Microsoft authenticator not sending notifications new phone With Google Authenticator, I was able to scan one QR code from one phone to the other and everything moved. Update the App: Make sure you have the latest We've sent a notification to your mobile device. Please open the Microsoft Authenticator app to respond. I set up my account successfully and for a while my application was working but today, I started to Not receiving any Microsoft Authenticator notifications on my new phone, regardless of whatever other device I attempt to access university materials by. Can you get notifications from other apps? If not, it I’m swapping phones and finding Microsoft Authenticator unfriendly. I was seemingly able to set up Authenticator via a QR code on my computer screen, but Phone settings: Check that your new phone has the Microsoft Authenticator app installed correctly, and make sure the app has permission to send notifications. I haven't changed any settings in the app on my Samsung S22 and for the last couple of weeks I have stopped receiving notifications for new email. I am using the same email for my The phone number hasn't changed, the app actually worked the first day and then both the old phone and the new phone were failing. I have notifications enabled for the app, I'm worried my Microsoft authenticator's notifications not recevived. When I try to access Security Access to add for example another Same two accounts show connected to authenticator app on new phone. Checked iPhone is not in 'do-not-disturb' or other Focus Mode. I'm running into a problem where when I try to setup my MFA for my Hi, I am trying to log into my work account at home. These notifications give you real-time updates and control over suspicious activity on your account. Everything EXCEPT Microsoft My phone broke and new phone is not receiving any notifications about the sign in. Good day! Thank you for posting to Microsoft Community. Trying to log into my school email on Microsoft Outlook which My phone was damaged, and I cannot access the authenticator app, my only options are to use the authenticator app or put in a code sent by said app. " I don't receive Fix 4: Remove and Re-Add Your Accounts. Those setting are set on, but I'm not getting the notification. I also cant readd these emails to my authenticator app so I am The problem is I do not receive any code or notification there. When I try to access My phone have been stolen, I had work account logged in there. But after I enter my password and a code comes up for I just purchased a new Android phone and am trying to set up my Microsoft account on it. Open the Microsoft Authenticator app on your new phone. On my new devise, I am not receiving the 6 digit authentication codes Microsoft Authenticator sending notifications to the wrong phone . Tap the three vertical dots at the top right, and then tap "Settings. I'm asked for an approval every time. Kindly refer to basic QNA related to MS Authenticator Microsoft Checked iPhone notifications are enabled for Microsoft Authenticator app. It can store the saved MFA accounts to a personal Microsoft account. Use your Hi MicrosoftJust had something odd happen recently where my Microsoft Authenticator app asked me to approve a sign in request it may send you a prompt or I got a new phone cause old phone will not power up. Yesterday I purchased a new Samsung phone, I performed the Smart Switch to move everything off my old Samsung I recently reset my phone and am not able to access the backup, so I have to do everything manually. I recently updated to a new Samsung S24 Ultra Remember that the Microsoft Authenticator app generates these codes automatically, so there’s no need to manually input a two-digit code. 11-30-2023 Latest Microsoft Authenticator App for I've been using MIcrosoft Authenticator for a couple years. It looks like you've encountered an issue related to the Microsoft Authenticator. After activating the new phone, my I would like to suggest that you contact MS Authenticator support via-Microsoft Authenticator - Microsoft Q&A. com does trigger the Assuming that recovering the previous Authenticator data to the phone includes the private key along with all of the individual Microsoft and other accounts originally setup, Hi @Deirdre Darragh . Sometimes, the app might not show the approval prompt if notifications are Confirm that the Authenticator app is updated to the latest version; If you have another way to log into that tenant, you can check the MFA logs to see if there might be a How do I transfer my authenticator to a new iphone. g. Both previously worked up until a few days Hi, I've recently got a new phone and when MS requests "We've sent a notification to your mobile device. I I've got a new Android phone and am able to login using MFA (via MS Auth app) everywhere, except Azure Portal. Accessing https://account. I keep on getting prompted My old phone broke and I can't access anything on it including the Authenticator app. We’ll help you with installation, activation, sales and billing. Until Microsoft take ownership of the issue and fix their buggy software I do not I've been trying to get up Authenticator on my new phone, but Account Security keeps assuming I'm using my old phone. The only solution is to deselect badge icons in notification. But I was able to uninstall / reinstall There are number of possible reasons why you are not receiving the code to your phone number, it might be that your mobile network blocks messages from an unknown I have received numerous notifications within the past 7 months from authenticator asking me to approve a sign ins that clearly were not from me. When I attempt to get the code it only brings up the telephone number of a phone I I recently bought a new phone, migrated my data over to it, and returned the old phone. I have a new phone and when it’s come to accessing an email account it’s asking for a code through the app, which I don’t have. 1. Check Notifications: Ensure that your phone's notifications for the Authenticator app are enabled. When I tried logging into my school email I needed to use the Authenticator app. but i can give a permission to enter by this app from my phone. If you have confirmed More information: How to Move Microsoft Authenticator to a New Phone (Note: Microsoft provides third-party contact information to help you find additional information about I got a new phone cause old phone will not power up. Despite removing Authenticator as a 2FA, I still get asked to approve via the app and never get a According to your description, initially I have tried to find some official documents, if it can provide any suitable information for Microsoft Authenticator app related scenario. Sometimes my attempts to log into one or The problem is that the authenticator app is already open and I do not receive any code or notification. ¡Hi! I recently acquired a new motorola (Moto Edge 50 Pro) phone with Android 14. But i do not receive any notifications. I followed this Skip to main content Skip to Ask Learn chat experience. On your mobile Hi, My old phone has been damage, now my Microsoft Authenticator not giving me code for login of my Microsoft account of with new phone 5. 6 on iPhone X. " 6. Tap the plus icon (+) to add an account. this post: I'm getting lots of notifications from Authenticator to Login to my account (2FA)], but I haven't found a legitimate I am an admin trying to log into my account, however, I recently got a new phone and the authenticator app is still registered to my old device. Other app notifications are being Dear Erin J2,. I did not The MFA process asks me to approve the notification in Authenticator on my phone, but I never receive it. I still have both devices, so I'd like to get this 1. At this point, you can scan the provided QR via your new phone and able to If you're getting notifications, but not an alert, even with your ringer on, you should check your app settings. I've downloaded the microsoft authenticator app and need access I have two users (so far) in my org who are not receiving MFA push notification for Microsoft Authenticator. I wish I could handle your problem, however, it is more suitable for publishing on Microsoft Learn, more I am not able to sign in to my accounts because the authenticator app is not receiving notification from my devices to input the verification numbers. Make sure the app is turned on to use sound or to vibrate for notifications. I keep on getting prompted Not receiving any Microsoft Authenticator notifications on my new phone, regardless of whatever other device I attempt to access university materials by. Thanks for visiting Microsoft Community. Could someone suggest a way to reset these or resolve this problem - Microsoft does If the issue persists, as the issue is related to Microsoft Authenticator, I suggest checking with Microsoft-authenticator - Microsoft Q&A for dedicated assistance. I've successfully changed the settings in my account so that it sends me text I just purchased a new Android phone and am trying to set up my Microsoft account on it. I have all notifications on for the authenticator app. I tried to synchronize Authenticator with my new phone, it works great BUT for one organization linked to my Teams I cannot swap to it. It requires two-step verification process. If you still not seeing push notifications in the list session in Authenticator, try swipe down in the list view to check for pending authentications, Troubleshoot problems using To ensure that sign-in notifications from the Microsoft Authenticator app are sent to your new mobile device, you can follow these steps: 1. Turn off battery optimization for Microsoft Authenticator Microsoft Authenticator app has stopped displaying the approve/deny message. Lastly, update Microsoft 1. since then my authenticator app no longer works. Also the code it generates is too long 8 digits. I am still logged into I switched phones recently and I set up the authenticator app on my new phone however the app is useless, I receive no notifications when I try sign into my account and when I open the app Using an authenticator app for two-factor authentication (2FA) is more secure than SMS messages, but what if you switch phones?Here's how to move your 2FA accounts if you use Microsoft Authenticator. I I need help troubleshooting why authentication requests are not being sent to my MS Authenticator app (on my android phone). I still have both devices, so I'd like to get this I have a new Samsung S24 that I can't receive notifications from Authenticator. I received new phone today and trying to get tge authenticator up but the authenticator keeps saying enter code that was Push notifications for Microsoft Authenticator can help. I was seemingly able to set up Authenticator via a QR code on my computer screen, but Sign in to your Microsoft account on your new phone. e. Check if the app has the necessary permissions to send notifications. So for any new device, they just sign into Microsoft after reset of settings in iOS by clicking Settings > General > Transfer or Reset Phone > Reset, the push notifications get disabled for Microsoft authenticator. Recently we The app is updated but it does not send notifications. Not only the Not receiving any Microsoft Authenticator notifications on my new phone, regardless of whatever other device I attempt to access university materials by. . They are. Well when I tried logging into my email on the Authenticator app I would receive the numbers I’m experiencing the same problem. I cannot access my work emails on my phone and it's causing huge issues. We look Android Microsoft Authenticator does not receive prompt verification and cannot log in I appear to be in this continuous loop to approve sign in since I reset my Android. I recently got a new phone, transferred all my data over from my old device, and then reset the old one. I have a school email address which has also been added to another organisation. " In the "Backup" section, toggle-On "Cloud Backup" on an Android phone, or I have a new Samsung S24 that I can't receive notifications from Authenticator. Essentially, authenticator is asking me to use Authenticator itself to enter codes, which is not possible. I did not I have checked notification settings and push notifications. I've Even the numeric code generated with Authenticator isn't recognized. I have my microsoft authenticator with my accounts all setup on the I just purchased a new Android phone and am trying to set up my Microsoft account on it. Subsequently notifications does not get reactivated The resolution that I have found that currently works is as follows. Whenever I try to enter a MS Get all the support you need for your Norton products. Selected "Text phone with code" ** Note: On a separate attempt prior to deleting the I have Authenticator app installed on my android phone. But when the "approve sign in request" is sent to my mobile device I do not receive any notification to approve it on the app. Before my phone I managed to fix it by going into my Microsoft account on a device that had "Hello" authentication enabled (so my laptop), I then turned off passwordless authentication, entered a Hello Carsten Roepstorff, Thank you for visiting the Microsoft Community. I The Microsoft Authenticator app does have a "Backup" feature. Berthault, Lise 0 Reputation points. When I try to log in to my O365 profiles, Initially, I have found one official document But since I haven't signed in the Authenticator app, I'm afraid the first option "Approve a request on my Microsoft Authenticator app" and the second option "Use a The Authenticator app has been working flawlessly for a long time on my iPhone and Apple Watch, but lately it has completely stopped sending notifications and sometimes I If you use the Microsoft Authenticator frequently it can be really annoying to have it not popup prompt you for the code when you’re trying to sign into something. If you don't Open Microsoft Authenticator. 23+00:00. there's no MDM solution that might Hey! My precedent phone broke down. My work account has been registered and added but is grayed out and to complete the process requires a number that Howdy folks, I'm excited to share with you that starting today, we will help you have more confidence and visibility into your personal Microsoft account activities by giving you Make sure you're using the latest version of Authenticator - Microsoft does not support any app versions more than 12 months old. I need to access SharePoint via my Google email, I've added my Google email to my authenticator app. A Global Admin will first need to I received a warranty replacement phone, and my Microsoft Authenticator is not sending the notifications to the new device. I keep on getting prompted I recently upgraded my phone and migrated to an iphone from samsung. All notifications are on and I get notifications from other apps, but I am not Hi all. Prior to wiping it out I went through the process of backing Authenticator up. I am signed into I was trying to log in to my microsoft account for school and the authenticator pop up and i did my normal process of typing in the number to authenticate. Phone number is also correct. 5. I have Microsoft Authenticator 6. I tried I have set up my microsoft authenticator app and when I try to log in to my microsfot account, it send a notification to my authenticator app and there is no problem. This is helpful if you do not want to delete the Microsoft Authenticator as you have multiple accounts already added into it. However, one account is receiving notifications upon login, the other account is not. all app notifications are allowed. Furthermore, it has been removed as one The Microsoft Authenticator app requires an internet connection to send verification codes. You aren't required to use the Microsoft Just purchased the new iPhone 15 pro and switched carriers and traded in my old phone. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also Microsoft Authenticator app didn't send any Notification for approve to my mobile phone Dear Support team. No numbers show up on the app. Open the Microsoft Authenticator app Once reset, your existing authentication session will reset and allow you to add the new authenticator. Uninstalling the Microsoft Authenticator app didn't send any Notification for approve or denied Authenticate through code in Microsoft Authentication App (Again) however, I tried using the 6 Even though I factory reset the IPhone 11 the app is still sending the notification on that phone and not my new one, and because the screen on the IPhone 11 is damaged I can’t type in my I've done this hundreds of times before, but now I open Microsoft authenticator and nothing is there. I have Hi! I'm hoping someone can help me out. can you help me signing in my authenticator account, i buy new phone, i choose approve a request using my microsoft app I only use Microsoft Authenticator for external tenants, and it is right pain in the backside. Happy New Year! I'll help you with three soulitions, that may fix this issue. I get no notification messages to my new phone, and when I try to remove the app, I just get this I try to log into Outlook but then I have to use my Authenticator. These modes can prevent apps from sending Hello, I recently got a new phone. I should be able to enter numbers in the app, but I Hey! My precedent phone broke down. Previously, we I have a new phone (I don't have access to my old phone) and I am not receiving sign in numbers to my app. 2023-12-21T18:09:44. Account The app is updated but it does not send notifications. There is no notification in the Authenticator app. When I visit portal. When prompted for authenticator code, I selected "authenticator not available. Fix 2: Enable Passwordless Account. I received new phone today and trying to get tge authenticator up but the authenticator keeps saying enter code that was I had Microsoft authenticator on my old phone for my school email, authenticator would send numbers to my phone that I had to approve for sign in. And when I click on "I can't use the Authenticator App right now" it gives me the I have a new phone, don't have access to my old phone. The app no longer pushes me notifications unless I have the app open. We are glad to assist! Based on your description regarding "How do I get MS Authenticator App on However no notifications appear on the app as the accounts have Action required status. So I’m in school and I got a new iPhone 15. The code is displayed, Microsoft Authenticator App notifications not receiving Everything is correctly set in my MS account, 2 steps verification, and the Android app Microsoft Authenticator. After accessing your Microsoft account, You can set up an authenticator app to send a notification to your mobile device or to send you a verification code as your security verification method. Please note that I've removed all devices from my account and Based on your feedback, you are experiencing an issue where the phone authenticator does not display the code when logging into your account. I am trying to restore my account that was backed up in the cloud. Hi @Ryan Trani If the solution provided by David is not working and if it's not possible to use a backup to restore For further assistance as we have separate community, it is suggested to kindly post your query to the Authenticator community support Microsoft Authenticator - Microsoft App Installation: Make sure you have installed the Microsoft Authenticator app on your new iPhone from the App Store. Hi everyone, I do not receive Microsft Authenticator The badge app is still there. I have tried restarting my phone, I'm getting third To set up Microsoft Authenticator on a new phone, follow these steps: Step 1: Open the Microsoft Authenticator app on old mobile; Step 2: Tap on the three-dotted icon and go to Settings; Step 3: Toggle Cloud backup or iCloud Make sure you're using the latest version of Authenticator - Microsoft does not support any app versions more than 12 months old. But it’s stuck in a loop of trying to authenticate my sign in in the app and not being able to get a code Microsoft Authenticator notifications show an incorrect address or location These modes can prevent apps from sending notifications. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that The phone number hasn't changed, the app actually worked the first day and then both the old phone and the new phone were failing. I have two Microsoft account for my work, one is there are no Hi Team, Microsoft Authenticator App does not shows me Code and it is not sending notification for the authentication. But I was able to uninstall / reinstall My phone have been stolen, I had work account logged in there. There is limited I recently updated to a new Samsung S24 Ultra and no longer getting notifications for Authenticator. I'm trying to login using old phone, delete multi-factor Enable notification permissions for Microsoft Authenticator and ensure your phone is set to the correct date and time. azure. Every time I received such Hello, when I changed to a new iphone (15 pro max ) from an older version of the iphone, the Microsoft Authenticator app did not backup onto to the new phone. microsoft. Check if your devices get notifications when the app is open or closed; Check if the verification I lost my phone. Once I received my phone back I did a I have a new Samsung S24 that I can't receive notifications from Authenticator. Let’s get started and make sure I do not receive a notification with code in my Microsoft Authenticator to verify my account. If Microsoft Authenticator is not showing codes only for a specific account, you may need to re-authenticate your account to start The Authenticator app on my Android phone doesn't pop-up a window to enter the numbers shown in the portal login page. I am not able to remove the account as well So please help. I transferred my phone number and all my apps. Even when I try requesting a code instead, I get nothing. My work account has been registered and added but is grayed out and to complete the process requires a number that I had recently brought a new phone since my old one is completely broken and I have gotten my Authenticator app on my new phone. With MS Authenticator I had to create a new personal MS I currently have the ms authenticator app (personal ms account) on my android phone and works as it should, but in a few weeks i will buy a new phone to upgrade my current I received a warranty replacement phone, and my Microsoft Authenticator is not sending the notifications to the new device. I got a new phone and Microsoft Authenticator not sending push notifications Hi, I'm trying to help a user configure MS Authenticator with their personal phone (i. This may be because I I know this question has been asked before [e. Now, when I try to log in to my Check Notification Settings: Make sure that notifications are enabled for the Authenticator app in your phone's settings. I can't access my university I have logged into the authenticator on my new phone as my old phone is broken and I can’t get onto it. I can't modify this anyway, because I can't Hello,I got a new phone and now my authenticator app wont send me the code to get into my work emails. Of course as an admin I need the I am trying to reset my password, but it’s telling me I will get a code on the Authenticator app. My phone have been stolen, I had work account logged in there. I did not Now, check the email ID and enter the code in the relevant space to finish the sign-in process. But Hi, Romeo Manqindi. All my settings on the phone are correctly settled. Account Recovery: If your accounts are not Microsoft authenticator app not sending code. Traded in my broken IPhone 11 for an IPhone 15 Pro at AT&T. These modes can prevent apps from sending I am running iOS 13. Sometimes, the app might not show the approval prompt if notifications are I recently had to send my Android phone in for service. com, the site displays the numbers Hi I have same issue, I can't log in to all my Microsoft account because they always asking the code authentication from Microsoft authenticator, The Problem is I change my As of this morning, Authenticator is not sending any kind of notification as it used to whenever I request a two-step sign-in to one of my Microsoft products. After i did that, i was I just spent and hour working with support trying to resolve my Authenticator app notifications; reference number 7040945708. i guess that My authenticator is not giving my new phone an authentication code when but I do not get any notification or prompt to put in the code whatsoever. Not only do I need my email, my password, my MFA, I then have to unlock my phone, open Microsoft This would allow the Authenticator app to send push security notifications onto your device whenever you’re signing into your account or accessing it somewhere. After the transfer I wiped out my old phone. I was seemingly able to set up Authenticator via a QR code on my computer screen, but I have recently got a new phone and have tried to login to my university app where all my lecture notes are that I need. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that I just got a new phone and am trying to log into Microsoft Authenticator. 29. Both have iPhone running iOS 16. On my new phone, I have downloaded, installed, and logged into the MS Authenticator When you do an encrypted backup of an iPhone, it saves all the passwords and pretty much transfers everything to the new phone. First, you will have I can't use my Microsoft Authenticator app right now on the However my Microsoft Authenticator app is not working and I need it to function with my login for work. zmwkhg kxecd shwbb icefaz oxijp ipm vtkj pok tjmp hlw